Overview
Introduction:
Use this section to show Frequently Asked Questions in a tidy, tap-to-open list. Questions are grouped into categories (for example, “Getting Started”, “Billing”, “Troubleshooting”). Visitors can open a single answer or expand/collapse the whole category.
Key Features:
- Categories: Group related questions so people can find answers faster.
- Expand/Collapse: Open one answer at a time, or use the Open/Close All button for the current category.
- Mobile-friendly: Always one column on phones; you can switch to two columns on larger screens.
- Optional heading: Add a title and short intro at the top (recommended).
Best use cases
Examples of Effective Use:
- Help Center or Support page with sections like Account, Payments, Orders.
- Service pages answering common pre-sale questions.
- Policy pages where answers are short and easy to scan.
How NOT to use this
Common Missteps:
- Empty categories: Don’t add a category without any questions—it will look broken.
- Very long answers: Huge paragraphs are hard to read. Keep answers short and skimmable.
- Too many questions in one category: Split large groups into smaller, clearer categories.
- Forcing everything open: Opening all answers by default on a long page makes it hard to scan.
FAQ, pro tips, and troubleshooting
-
How do I create categories?
In the editor, add a category name (e.g., “Billing”) and then add the questions and answers under it. -
Can I show two columns?
Yes. In the style settings, switch Content Style to Double. On phones it will still show one column for readability. -
Can some answers start open?
Yes. When adding a question, enable Open by Default. Use this sparingly. -
What does “Open/Close All” do?
It expands or collapses all answers in the currently visible category. This helps visitors read everything in that category quickly. -
Nothing shows up—why?
Check that you’ve added at least one category and each category has at least one question with an answer.
Pro tips:
- Use short titles for questions.
- Break longer answers into short paragraphs or bullet points.
- Link to a full article or page if an answer needs more detail.
Ideas
Suggested Combinations:
- Contact or Support CTA: Add a small “Still need help?” button below the FAQs that opens a contact form.
- Related links: Add a text block under the FAQs with links to guides, tutorials, or policies.